WORK MANAGEMENT AND CUSTOMER RELATIONSHIP SYSTEM

KBCRM

KBCrm is Customer Relationship Management software that is great for almost any company, freelancer or many other uses. With its clean and modern design, KBCrm can help you look more professional to your clients and help improve business performance.

REGISTER DETAILS CONSULTATION

SPECIAL FEATURES

MANAGE ALL CUSTOMERS ON ONE SYSTEM

  • Manage and classify customer data from all sources such as Website, Fanpage… through Online or Offline channels
  • Store customer interaction history (interested in products/services, appointments, calls, purchases…)
  • Filter data from many sources, identify duplicate customer information, merge to ensure better quality management, no spam

ASSESSMENT OF EMPLOYEE’S WORKING PERFORMANCE AND WORKING TIME

  • Store the entire history of sales activities with full details such as:
    – How many care guests?
    – How many assigned tasks have been done?
    – How many projects have been completed? What is the project completion time?
  • Managers can easily evaluate the performance of each employee and improve quality quickly

MULTI-CHANNEL INTEGRATING, AUTOMATIC CUSTOMER CARE

  • Tự động đẩy thông tin khách hàng sang các công cụ Automation: SMS, Chat, Email,… nhờ tích hợp sẵn cổng API
  • Xây dựng các kịch bản chăm sóc theo từng nhóm đối tượng như vừa mới tiếp cận, có nhu cầu mua, đang sử dụng để tăng tỷ lệ chốt đơn, upsell/crossell

LIVE STATISTICS REPORT

  • Report the number of Leads from various sources by day, by month
  • Customer care quality report
  • Usage cost report
  • Sales report

DETAILED FUNCTIONS OF THE SYSTEM

– Project management and invoicing.
– Link tasks with many neat and tidy features.
– Build professional, beautiful quotes and invoices.
– Track time spent on tasks and bill your clients.
– Track leads in one place and easily track their progress.
– Organize your leads by stages and easily change stages with drag and drop.
– Generate recommendations for leads or customers and increase sales.
– Record your company/project’s expenses and have the ability to bill your customers and convert to invoices automatically.
– Increase customer retention through Integrated Surveys.
– Use Goal Tracking feature to remember sales goals.
– Create notifications for your employees and customers.
– Use Contracts feature to lock in current and future sales.
– Custom fields can store additional information for customers, leads, etc.
– Create a Customer Care style for your company brand with a powerful theme styling feature.
– Separate media folder for non-admin staff working inside CRM and organizing their files and uploads.
– Great looking calendar for each employee based on employee permissions.
– Tracking, reporting, notes, files and more.
The system supports you to track and solve problems quickly through Tikket and customer reminders. Assign reminders to yourself, one or more employees, and with a single click, reminders can be sent to email and the in-app notification system.

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Company information

KBTECH TECHNOLOGY JOINT STOCK COMPANY

Address 1: No. 18, Alley 69, Kim Lien Street, Vinh City, Nghe An Province

Address 2: No. 31A, Alely 109, Truong Chinh Street, Phuong Liet, Thanh Xuan, Hanoi

Phone number: 0977.383.456

Email: kbtech.technology@gmail.com